Refund policy

We want you to be happy with your case. If it is not right for you, you may return it within 30 days of delivery.

Conditions

The item must be unused, unworn and in the same condition you received it, with all packaging.
Cases that show signs of use, scratches, marks or odour cannot be accepted.
Personalised or custom-made items cannot be returned unless they are faulty.
Sale items are eligible for return unless stated otherwise on the product page.

How to start a return

Email info@casepy.com with your order number and the reason for the return. We will confirm the return and send you the return address. Items sent back without requesting a return first cannot be accepted.

Return address

Returns are sent to our workshop in Türkiye:
Casepy Returns, Ulukent Mahallesi 104/1 C, 23100 Elazığ, Türkiye

Who pays for return shipping

If the item is faulty, damaged in transit or we sent you the wrong product, we cover the full cost of the return and send a replacement or a full refund. If you are returning an item because you changed your mind, the return shipping cost is yours, and the original shipping charge is not refunded. Please use a tracked service - we cannot refund a parcel that does not reach us.

Customs on returns

Mark the parcel clearly as "RETURNED GOODS - NO COMMERCIAL VALUE" on the customs declaration. Returns sent with duties payable by us will be refused, and any duty or handling fee charged to us will be deducted from your refund.

Refunds

Once your return arrives and has been inspected, we email you the result. Approved refunds are issued to your original payment method within 3 business days. Depending on your bank or card issuer it can take a further 5-10 business days for the money to appear on your statement.

Damaged or wrong items

Check your order as soon as it arrives. If the item is faulty, damaged or not what you ordered, email info@casepy.com within 14 days with photographs and we will put it right at our cost.