Refund policy
Every Velano Club piece is made to order. Nothing is taken off a shelf: once your order arrives, the leather is cut, wrapped and finished by hand for your device. For that reason we do not accept returns or exchanges for a change of mind.
When we do accept a return
If your order arrives faulty, is damaged in transit, or is not what you ordered, we put it right — a replacement or a full refund, whichever you prefer. Write to us within 14 days of delivery.
- A manufacturing fault, or damage on arrival
- The wrong item, the wrong colour or the wrong device
- Initials or lettering set differently from your order
What we cannot take back
- A change of mind
- Personalised pieces — foil stamping and metal letters are applied to your order and cannot be undone
- Marks, scratches or odour from use
- Anything sent back before contacting us
How to reach us
Email hello@velanoclub.com with your order number and a photograph of the problem. We reply within one business day and confirm the return address before you send anything back.
Return shipping
When the fault is ours we cover the return shipping in full, and the replacement is sent at no charge.
Refunds
Approved refunds go back to the original payment method within 5–10 business days of the piece reaching our workshop. Shipping charges are refunded only when the return is due to a fault on our side.