Shipping policy

Every Velano Club piece is cut, stitched and finished by hand in our own workshop in Elazig, Turkiye, and every order is dispatched from Turkiye.

Production time

Nothing is shipped off a shelf. Every piece is made to order, so production takes 2-3 working days. Orders placed on weekends or public holidays start on the next working day. You will receive an email with a tracking number as soon as your parcel leaves our workshop.

Delivery times

Delivery is by international express courier (DHL / UPS) from Turkiye.

Middle East and Gulf: 3-5 working days
Europe and the United Kingdom: 3-6 working days
United States and Canada: 4-8 working days
Rest of the world: 5-12 working days

These are courier transit times after dispatch and do not include the 2-3 working day production time. For the Gulf this means 5-8 working days in total, from the day you order to the day your parcel arrives. Delays caused by customs clearance, incorrect addresses or courier disruption are outside our control.

Shipping rates

Express shipping is free on every order to the Gulf. For other destinations the exact amount is shown at checkout before you pay.

Customs duties and import taxes

Your order ships from Türkiye. Depending on where you live, your parcel may be subject to import duties, VAT or customs handling fees on arrival. These charges are set by your own country's customs authority, are not included in the price you pay at checkout, and are the responsibility of the recipient. We cannot calculate them in advance and we cannot refund them. Refusing a parcel to avoid customs charges does not entitle you to a full refund - the outbound and return shipping costs will be deducted.

Incorrect addresses

Please check your shipping address carefully. If a parcel is returned to us because of an incorrect or incomplete address, we will re-send it once the return arrives, and a second shipping charge will apply.

Lost or damaged parcels

If your tracking has not moved for 10 business days, or your parcel arrives damaged, email us at hello@velanoclub.com within 14 days of the expected delivery date and we will open a claim with the courier and replace the item.